Support in one place
Patient and family resources.
Find secure portal access, practical guidance, downloadable materials, coverage information, patient rights, and the right number to call when needs change.
Secure patient access
Patient & Family Portal
Use the secure portal credentials provided by Charity Hospice Care. If you need access help, call our team.
Your First 24 Hours
Understand referral, assessment, admission, medications, equipment, visits, caregiver teaching, and after-hours support.
See how care begins → Practical guidanceCaregiver Resource Center
Review when to call, symptom and medication safety, fall prevention, caregiver stress, final days, and bereavement.
Open caregiver guidance → Downloadable PDFFamily Guide
Keep a printable introduction to the care team, comfort support, safety, the first days of service, and when to call.
Download the family guide → Coverage informationMedicare Hospice Coverage
Learn about general eligibility, covered hospice services, benefit periods, possible costs, and care coordination.
Review coverage information → Condition guidanceChanges Families May Notice
Read general hospice guidance for dementia, heart disease, COPD, cancer, neurological disease, and other conditions.
Explore condition guidance → Printable resourcesGuides & Documents
Download the family guide, Medicare summary, privacy notice, service-area sheet, and referral information.
Open document center → Your informationPrivacy Practices
Understand how medical information may be used and disclosed, your privacy rights, and how to raise a concern.
Read the privacy notice → Equal accessLanguage & Accessibility Help
Request qualified language assistance, translated information, accessible formats, or communication support at no cost.
View assistance information → Questions and supportContact Charity Hospice Care
Call our team, request a callback using contact information only, or find the hospice phone, email, fax, and address.
View contact options →When should I call?
Enrolled patients and caregivers should call hospice when symptoms, medications, safety concerns, or care needs change. An on-call hospice nurse is available 24/7. For an immediate medical emergency, call 911 and notify hospice.